Privacy Policy
Effective date: September 19, 2026
Dear Trinity Tree Lot Client,
Your trust means a great deal to us. We believe transparency, respect, and clear communication are part of serving you well. We collect only the information needed to care for your order, coordinate delivery, keep your information current, and send the updates you choose to receive.
This policy explains, in plain language, how we handle that information and protect your privacy.
With appreciation,
Trinity Tree Lot
Information We Collect
- When you use our website, contact us, join our 2026 Early Bird list, or place an order, we collect the information needed for that interaction.
- For an order, this includes your name, email address, phone number, billing and delivery address, order details, delivery details, and any messages or instructions you send us.
- We collect only the information needed to respond to you, fulfill your order, and coordinate your delivery.
How We Use Your Details
- We use your information to send Early Bird reservation invitations and seasonal updates you request, answer questions, provide customer support, process and fulfill orders, and share important order, delivery, and service updates.
- We do not collect information simply to send unwanted messages. Our goal is to provide useful information about our family tradition and products that may be meaningful to you.
Email and Text Messages
- You may choose to receive updates by email and, separately, by text message. Text-message consent is optional and is not required to make a purchase.
- If you choose text updates, we may send your yearly Early Bird reservation invitation and other updates you agree to receive.
- If you provide a mobile number for an order, it also helps us coordinate delivery, including a 30-minute arrival notice, delivery changes or issues, and a live tracking link when available.
- If you do not choose text updates, we will communicate important order and delivery information through email.
- Message frequency may vary. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For help, reply HELP. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email.
How We Share Information
- We do not sell, rent, or share your personal information for another company’s marketing purposes.
- Your information is handled within Trinity LLC, which operates Trinity Tree Lot, and is shared only when needed with trusted service providers working on our behalf.
- These may include payment processors, email and text-message providers, website hosting and support providers, and delivery partners.
- When an order requires delivery, we share only the information needed to coordinate that delivery, such as your name, address, phone number, delivery details, and instructions.
Omnisend
- We use Omnisend to help manage email and text-message communications.
- If you join our Early Bird list or otherwise opt in, Omnisend may process your contact information so we can send the updates you requested.
Keeping Details Current
- Accurate contact information helps us send Early Bird invitations and important order or delivery updates.
- You may contact us at any time to update or correct your information.
Your Choices and Rights
- You may request access to, correction of, or deletion of the personal information we hold about you, subject to applicable law and legitimate business requirements.
- To make a request, contact us using the information below.
Security
- We take reasonable steps to protect the personal information we collect.
- No online system is completely secure, but we work with trusted providers and limit access to customer information.
Changes to This Policy
- We may update this Privacy Policy as our services or legal requirements change.
- The latest version will always be posted on this page.
Contact Us
For questions or requests about this Privacy Policy, please contact:
Trinity Tree Lot
4813 Larkin Street
Houston, Texas 77007
info@trinitytreelot.com
713-703-7930